What kind of photo should I send?
Natural light, at your dog’s eye level, face and ears visible. Phone photos are fine. Avoid heavy filters, overhead shots, and a sleeping pile if you have a clearer frame. If the file will not work, we write before we begin. More in the photo guide.
Can I include two pets?
Yes. Two pets are an option on The Heirloom and the other styles. Tick “Add a second pet” and upload (or email) a clear photograph of each. We will tell you if we need another angle.
How many edits do I get?
Unlimited, and complimentary. The proof is not a courtesy pass. We revise until you approve. Nothing is printed until you do.
Is this an oil painting?
No. Every Elm & Tail portrait is hand-illustrated from your photograph — not an oil painting, not a filter, not a generated image. Then we print on archival paper and frame it in solid wood.
Do you sell merch with the face on it?
No. Elm & Tail is the portrait — paper, wood, and the proof. No mugs, no pillows, no crewnecks.
Can I see examples of real orders?
Yes. Recent portraits above are signed studio examples in real rooms: Beau, Maple, Otto, Nico, River, Olive, Lucky, Duke, Pip, and Ash. Before-and-after frames show Maple, Otto, and Olive from the phone photo we started from.
What if I don’t like it when it arrives?
Thirty nights on your wall. If the likeness is wrong or the print or frame is at fault, write us. We reprint, re-illustrate, or refund.
How long does it take?
About one to two weeks to the first proof, a few days per round of edits, then about a week to print, frame, and ship after you approve. Free shipping over $100.